Material Issues

The five material topics classified by each of the materiality exercises carried out are listed below.

In the links you will find the rationale of their relevance, their associated risks and opportunities, their KPI´s and their respective targets, as well as a business case.

Materiality 2023 - 2025

        1. Customer Relations

        2. Decarbonization

        3. Corporate Governance

        4. Diversity, Equity and Inclusion

        5. Technology and Innovation

 

Materiality 2020 - 2022

        1. Climate Change

        2. Sustainable Financial Products

        3. Ethics and Accountability

        4. Corporate Governance

        5. Financial Education and Inclusion